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Privacy Policy
YOUR PROTECTION IS OUR PRIORITY
The type of information we collect:
Throughout the process of you obtaining a workout agreement with us, we collect nonpublic personal information about you. Some of these sources are:
- Information we receive from you on mortgage loan and other forms (such as your phone, social security and account numbers, assets, income and employment history).
- Information about your transactions with other lending institutions or creditors (such as your loan balances, payment histories and other account information) Information we receive from third parties (such as from a credit reporting agency that addresses your creditworthiness and credit history).
- Information we obtain from others to verify the information you have provided to us (such as your employment history).
- Information collected from our Internet web sites (such as information you provide to us and information necessary to manage your online session with us).
Our disclosure of such information: We do not disclose any nonpublic information about you to anyone, except as permitted by law or permitted by you.
Permitted by law:
By way of example, we are legally permitted to share nonpublic personal information with affiliated Loan Modification Help companies that provide administrative and servicing functions. Additionally, we are legally permitted to share nonpublic personal information with third parties such as credit reporting agencies, federal and state regulators and loan investors, relative to matters such as negotiating your debt and closing or servicing your mortgage loan, validly issued subpoenas, quality control investigations, an audit or other examination.
Permitted by you:
Further, and to make additional products and services available to you, often at substantial savings, we may prudently share some nonpublic personal information about you with certain business partners under agreements requiring that such information be kept confidential. By way of example, we may periodically extend offers to you that pertain to real estate. With regard to the sharing of the information, please refer to the paragraph captioned "You have choices" below. If you decide to negotiate your mortgage loan with us, or your relationship becomes inactive, we will continue to treat the information we have collected about you in accordance with this Notice.
How we protect that information:
Since specific information is required in order to utilize Loan Modification Help.com online Application process, securing your privacy is our first priority. That's why the Loan Modification Help.com web site is designed with the most advanced technology and security measures. Data transmitted through Loan Modification Help.com, including all personal information you submit. We restrict access to your personal information to those employees who need to know that information so that they may provide our products and services to you. We maintain physical, electronic and procedural safeguards that comply with federal and state regulations to protect your nonpublic personal information.
Key reasons to feel secure at Loan Modification Help:
- Physical safeguards and quality controls help ensure the security and confidentiality of our customers' personal financial information
- Responsible information-sharing within the Loan Modification Help family of companies allows us to save you time and offer valuable financial products and services
- Well-respected, carefully screened companies contract to maintain the confidentiality of your information when offering special benefits, discounts and conveniences that may otherwise be unavailable
- Choice and control over information use
- A database to honor our customers' privacy preferences across the Loan Modification Help family.
- Well-trained employees committed to keeping your personal information secure
During the negotiation process, you'll be provided with a copy of your privacy notice that includes a toll-free phone number to call if you decide to exercise your opt out choice. Or, if you have any questions about our privacy policy, please send an email message to:
In today's ever-changing, competitive market, opting out may mean missing timely information about money-saving products and services that help you accomplish your homeownership or other financial goals. It's something to think about carefully. We don't want you to miss out on any opportunities.
You have choices:
We respect your right to privacy and give you control of how your non-public personal information may be shared with our business partners. If you wish to receive offers from our well-respected and carefully screened business partners, you need do nothing. If you wish to limit the sharing of such information, please either submit a communication in writing or call our Customer Service Department toll-free number listed below. Your letter should indicate that you do not wish to receive information from our business partners about new services of special offers for which, as a Loan Modification Help customer, you may be eligible.
Correspondence should be sent to:
Loan Modification Help Corporate Marketing
Customer Communications Group
PO Box 43711
Jacksonville, FL 32244
To insure the accuracy of your request, please provide your full name(s), address, social security number, telephone number, and if available, loan account number and approximate date of foreclosure.
Our commitment:
We will continue to maintain our dedication to protecting your privacy.
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